Product Complaints and Disputes
If your order arrives damaged or does not match what you purchased (e.g., wrong item or missing contents), please notify us within 48 hours of delivery by emailing info@techbreezeshop.com.
You will receive an automatic response. Please reply to that message with:
A clear photo of the outer package (including the shipping label)
A photo of the products received, clearly showing the damage or issue
We treat these cases as a priority and sincerely apologize for any inconvenience caused.
If you have followed the product instructions and are still experiencing issues, please contact us at info@techbreezeshop.com.
You will receive an automatic response. Kindly reply to that message with a photo or video clearly showing the problem (e.g., the item not turning on, not charging, or malfunctioning).
If video evidence cannot be provided, we may ask you to return the product for inspection by our warehouse team.
Please note: Return shipping costs are the responsibility of the sender. Cash-on-delivery (COD) returns will not be accepted.
If you are not satisfied with how your complaint was handled or we are unable to reach an agreement, you may submit your case to a Dispute Committee via the European Online Dispute Resolution (ODR) platform.
Only complaints that meet all of the above conditions will be eligible for further resolution.
For more details, please refer to our General Terms and Conditions and Cookie Policy, available at the bottom of this page.